Frequently Asked Questions
What is your return policy?
As each piece we craft is customized for you, returns will be on a case by case basis. We require your inspection upon delivery or pickup and a signature, stating that you have inspected the piece and that it meets your expectations.
Do you offer gift cards?
At this time we do not, however, if there is a demand we can make it happen!
What are the payment options?
Debit/Credit cards are the payment options at this time. If other arrangements for payment need to be made please contact us.
What is the timeline from order to completion?
We mill the wood straight from the farm. It does take several months for wood to dry from the date cut typically. We will do our best to keep up with demand and to keep our website up to date with the out of stocks when it comes to types of wood available. Once ordered it could take up to 6 weeks for product to be finished and delivered. Contact us for a more precise timeline upon ordering.